🛠️ Technical Support Services

🔍 FAQs and Documentation

To help you resolve issues quickly, we have compiled a collection of resources covering common use cases, configuration instructions, installation steps, data backups, and more. You can:

• Browse product manuals and user guides (PDF format)
• View Frequently Asked Questions (FAQs)

▸ Unable to connect to the acceleration service?

Please try re-downloading the application and ensure you grant all necessary permissions when launching it for the first time. ▸ Having trouble logging in?

First, check your network connection and verify that the service is running. If you still cannot access the service, please contact technical support and provide a screenshot of the error. ▸ Can new users try out the acceleration service?

Yes, new users can enjoy a 30-minute free trial after registering and logging in.

🧑‍💻 Remote Technical Assistance

If you encounter an issue that you cannot resolve on your own, we offer remote technical support to assist with troubleshooting, repairs, and configuration:

• Windows Platform: We support the use of:

AnyDesk

Sunlogin (向日葵)

• Linux/Servers: Please provide:

SSH remote access credentials

• Please have your access credentials ready or ensure the remote assistance feature is enabled beforehand.

⚠️ If you require remote assistance, please contact our technical team via WeChat or email to schedule a support session.

⏰ Service Hours and Response Times

Service Hours: